Terms & Conditions
At Alaga Home Services, we take pride in delivering thoughtful, attentive care to every client while ensuring a respectful and safe working environment for our staff. Every client must agree to and sign this document before commencing service to ensure clarity and fairness for all parties involved.
Respect and Safety for our Staff:
We believe in creating a safe and respectful environment for both our clients and staff. Our team should always be treated with dignity and kindness. Any form of abuse, harassment, or inappropriate behavior will result in immediate termination of services.
For safety reasons, please let us know in advance about any potential risks at your home—such as aggressive or reactive pets, difficult road access, or any other hazards—so we can prepare accordingly.
Clear Instructions :
Clients must provide a clear brief and instructions on the tasks to be completed.
For appliances that are complex or highly technical, clients are responsible for teaching our crew how to use them.
For cooking or meal preparation services, clients must specify dietary preferences, allergies, and provide clear instructions on the dishes to be prepared. Ingredients must be available at home. Our staff will follow your directions to prepare and execute meals accordingly.
Break for 8-Hour Services
For services lasting 8 hours in a single day, our staff must be provided with a 1-hour lunch break along with other short breaks as needed, especially during physically demanding tasks. These breaks are necessary to ensure their well-being and ability to perform tasks effectively. The breaks will be unpaid and scheduled in agreement with the client and staff
Booking Approval
All bookings are subject to review and approval by Alaga Home Services. We reserve the right to decline a booking at our discretion without providing specific reasons. Additionally, we reserve the right to cancel a confirmed booking on the day if our team feels unsafe or threatened on-site.
Payment
An invoice will be sent on the day the job is completed, payable via bank transfer. Payment is due within 7 days. A 5% late fee will apply to overdue payments.
Refund Policy
For monthly service subscriptions, if Alaga Home Services is unable to assign a crew member for your scheduled booking, you may choose to:
1️⃣ Receive a full refund for the missed service day.
2️⃣ Reschedule the service for an extra day beyond your regular monthly schedule, at a mutually agreed-upon date.
No refunds will be issued if:
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Service cannot proceed due to inappropriate behavior, abuse, harassment, or any potential risk to our staff from the client or anyone on the premises.
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Our team arrives on the scheduled date, and the client is unable to accommodate us without providing at least 24 hours' notice of cancellation. For incidents like this, the full service fee will still apply.
Liability
Alaga Home Services will take the utmost care in handling our clients' belongings and property. However, we are not liable for any damage, loss, or claims arising during or as a result of the service.
Clients must inform us in advance of any delicate areas or items that require extra care to help prevent accidental damage.
Cancellations
We understand that plans may change, but we require at least 24 hours' notice for cancellations. This allows us to manage our workforce efficiently and reallocate time to other clients in need of our services.
If no cancellation notice is provided within this timeframe, an invoice will be sent for 50% of the booked amount or hours, which must be paid in full.
Out of Scope:
Deep Cleaning , Move in / Move out Clean. We focus on regular home upkeep to help you maintain a clean and comfortable space. For deep cleaning, move in / move out clean that requires intensive scrubbing and deep sanitation, we recommend contacting the deep cleaning service providers.
Our staff are not licensed nurses or medical professionals. They can assist with general care for family members but are not authorized to provide medical treatment or administer medication, including for pets. In the event of a medical emergency, our staff will immediately contact the appropriate emergency services.
Our staff are not licensed technicians, plumbers, electricians, or carpenters. They do not perform appliance repairs, plumbing work, electrical tasks, or carpentry. If a client is undertaking such tasks, our staff may assist as an extra pair of hands but will not independently perform or take responsibility for these activities.